Our main concern is customer satisfaction. Thus, we would like to attend to your suggestions and to solve any problem if the usual channels do not satisfy your needs. Our company's management will process the information stated herein.
|Service||Regular business day||Extended business day (July-August and during the Holidays)|
|Monday - Thursday||Friday||Monday - Thursday||Friday|
|Customer Service||8:00 a.m. to 6:30 p.m.||8:00 a.m. to 6:00 p.m.||8:00 a.m. to 3:00 p.m.|
|Technical Support||8:00 a.m. to 6:00 p.m.||8:00 a.m. to 2:00 p.m.||8:00 a.m. to 3:00 p.m.|
Ask questions, send claims, suggestions or commendations, notify incidents, etc. You can do all this from a single fully-integrated interface. No phone calls, no waiting, and at any time. You help us improve the quality of our services.
If you need information about our solutions, training programs, jobs, or our company, we will be delighted to help you.
If you are a customer and you would like to notify us of a technical incident, our Technical Department will contact you for further details before the following business day.
If you would like to make any suggestion, we thank you for helping us improve.
The commendations for a job well done help us to be consistent. Thank you.
If you have a claim or complaint, you will help us improve and we thank you by trying to solve the problem as soon as possible. We will contact you before the following business day. You may submit your claim or complaint anonymously if you prefer.
In accordance to your legal rights over your data, by filling in the following form, you can request access, rectification, deletion or opposition.