Quality

Alhambra-Eidos has several third-party certifications that acknowledge and guarantee the quality of each of its activities and business processes, particularly those regarding the compliance with technological requirements that drive our customers' businesses. These certifications include the most widely-recognized international standards for managing security, services, software development, and business continuity.


Alhambra-Eidos is ISO 9001:2008 certified since 2005

The ISO 9000 family of standards is a set of quality standards that can be applied in any organization. Their implementation implies significant provisions and advantages for both the customers and the company.

The main benefits are:

  • Decrease of rejections and incidents in production or service provisions
  • Enhanced productivity
  • A stronger commitment to customer requirements
  • Continuous improvement

For Alhambra-Eidos, this recognition is a significant milestone that enables us to address with full assurance not only a single business activity, as it usually happens in this sector, but the whole range of activities in our service portfolio.

Alhambra-Eidos thus certifies quality in the commercialization, integration, implementation, and maintenance of ITC structures, as well as the design, development, and maintenance of software, ITC training, staff outsourcing, and related services.

This certification is not regarded as an end in itself. Instead, it is regarded as a natural consequence of our Quality system and, thereafter, establishing the room for improvement in all our processes.

Striving for a continuous improvement, we are implementing the practices established by ITIL, CMMI and PMBOK for the management of our IT services, software development and maintenance, and project management. The advantages for both customers and the company include a decrease in incidents during production or the provision of services, enhanced productivity, and a higher commitment to customer requirements.


ISO 14001 Environmental Management for all our operational processes

Alhambra-Eidos successfully completed the ambitious project of aligning with the ISO 14001 standard for all of the company's productive activities, including high environmental impact services such as our Data Center and our Cloud Computing services.

With an inherent sensitivity and respect for the environment from our very beginnings, Alhambra-Eidos signed the 10 Principles of the United Nations Global Compact several years ago, including those regarding the respect for the environment. This Commitment to our environment through the Global Compact takes a major leap in 2016, to achieve ISO14001 environmental certification for all our operational processes. And mirroring the company's policy for other standards and best practices, we extended the audited and certified scope as far as possible, to avoid leaving it at a small residual process and without impact. We thus show our present and future commitment to the environment.

We are aware of our business' requirement for a much higher electricity demand than other productive sectors of the economy. We thus focus our efforts on reducing our carbon footprint through direct actions on our IT infrastructures and production processes, with the goal of achieving a neutral CO2 level by 2020.

This goal positions us as world leaders in environmental respect at the moment, in seeking to combine the excellence of our services to our Customers with an environmental contribution equivalent to the footprint of our activities. This is one more line of work in the direction of Corporate Social Responsibility that Alhambra-Eidos bears towards its Clients and the environment as a whole.

With this measure, clients of Alhambra-Eidos can also feel proud to contribute to a better future for our future generations by deploying their IT needs with us.


ISO 15504 maturity level 3 for the management of software development and integration processes

ISO/IEC 15504 for the software solution development and integration teams in Madrid and the Software Factory in Albacete (DBA Grupo Eidos Consultoría Informática). ISO/IEC 15504 is an international standard to establish and improve the capacity and maturity of organizational processes in the acquisition, development, evolution, and support of software products and services. It is a CMMi-equivalent and CMMi-compatible standard.

Maturity level 3 makes us an outstanding company due to our quality efforts and to the continuous improvement of processes related to software lifecycle, according to standards ISO/IEC 15504 and ISO/IEC 12207.
It is thus certified that the organization manages software lifecycle processes and that work products are established, monitored, and maintained according to standards.

This achievement crowns our teams' maturity in this area after more than 8 years. Projects were examined as far as 2005, attesting to the quality in management and applied standards.


On road to ISO 20000 for all our managed services and cloud computing

Our company works towards operational excellence, building knowledge about Best Practices in IT Management Services, such as ITIL, CMMi, or the immersion into the ISO 20000 certification.

Since 2008, Alhambra-Eidos has been awarded the SERVICERT accreditation. It certifies the compliance of our communication outsourcing services with ISO/IEC 20000 regarding the service level agreement management and incident management processes for the provision of the Prinet line service.

By the end of 2013, Alhambra-Eidos had successfully completed the process for full compliance with standard ISO20001:2011 for all managed IT services, cloud computing, and multiservice networks. This is a significant step in our commitment to excellence and the continuous improvement of our services.

Once more, with the help of our whole team, we have shown that our management system is strong enough to address daily activities, as well as the control and management of our company. As commented by the auditing firm, the excellent focus on customers that we display in all of our actions and the high degree of awareness regarding the work being performed are certified.


ISO 27000 for all our managed services and cloud computing

Far from settling for the objectives met regarding quality and continuous improvement in services for customers, Alhambra-Eidos has aligned its integral management system to standard ISO27001:2013, providing additional information security assurances to our managed services and cloud computing.

Instead of committing to a partial certification for a specific set of services, Alhambra-Eidos has aligned ALL its cloud services and IT management services to this standard. This represents a strong commitment to information security management and increases our commitment to customers regarding data security.


Next Objectives


CMMI
First CMMI certification Software Development Level 3. And level 5 in 3 years.

ISO 20000
Extend the scope of certification to other Group companies worldwide.

ISO 27000
Extend the scope of certification to other Group companies worldwide.

ISO 22301
To obtain certification on this recognized standard for continuity management

ISO 38500
To align with the set of best practices reflected in the standard

ISO 19600
Obtain the prestigious ISO19600 Compliance certification, for the entire organization and for all our activities.

EFQM
To start the process to align with the European Excellence Model

Proyecto Transparencia
Compartir con nuestra base de Clientes y Socios interesados nuestras Buenas Prácticas, modelo de gestión propio (SIG-AE), casos de éxito y errores aprendidos, para potenciar su propia competitividad tecnológica


Medium-term objectives


To obtain the ISO 38500 - IT Governance certification (Excellence Horizon AE 2020)

CMMI, Maturity Level 5 (Excellence Horizon AE 2020)

Neutral CO2 (Excellence Horizon AE 2020)


ISO 9001
ISO 9001


ISO 14001
ISO 14001


ISO 15504 Level 3
ISO 15504 NIVEL 3


ISO 20001
ISO 20000


ISO 27001
ISO 27000

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